Terms & Conditions

FITVOX is a gym and personal-training management platform operated by FITVOX GLOBAL FZC LLC, a free-zone company registered in the United Arab Emirates. These terms apply to the FITVOX website at fitvox.app and to the FITVOX mobile apps. In this document, "we" and "FITVOX" mean FITVOX GLOBAL FZC LLC.

FITVOX is used by gym owners and their staff, by personal trainers working independently or for a gym, and by trainees who train in person or online. Accounts are often created for you by the gym or trainer you signed up with, and what you can see and do depends on that role. You are responsible for keeping your profile details accurate, keeping your login credentials private, and for activity carried out under your account.

Do not impersonate another person, share someone else's login, try to reach records that do not belong to you, upload unlawful or offensive material, or interfere with the security or availability of the service. Trainers and gym staff must only use client records for coaching and for running the gym, and must follow the laws that apply to the health information they handle.

FITVOX is the software your gym or trainer uses to assign workout and nutrition plans, run PAR-Q health screening, schedule sessions and facility bookings, track progress, and record agreements and signatures. The coaching itself, the schedule, the cancellation rules and the content of any plan are set by your gym or trainer, not by us. Disputes about a session, a programme or a membership are between you and them.

There are two kinds of payment here. A FITVOX platform plan is bought from us: we set the price that applies in your country, it is shown in your local currency before you buy, and the card payment is processed by Stripe. FITVOX does not store full card numbers. Refunds, cancellations and suspensions of a platform plan follow our policy, so contact us about those. Separately, the training packages, session fees and memberships you agree with a gym or trainer are priced and collected by them; FITVOX records the payment and generates a receipt, and the amounts, taxes and refund rules shown on it are the ones your gym or trainer configured. For those, refunds, credits, pauses and cancellations follow the policy of the gym or trainer you bought from.

FITVOX is not a medical service and nothing in it is medical advice. PAR-Q questionnaires, workout plans, nutrition plans and progress data are tools for you and your trainer, not a diagnosis or a clearance to exercise. Answer health questions honestly, speak to a doctor before starting or changing a programme if you have any condition or concern, and stop and seek help if you feel unwell while training.

Photos, signatures, measurements, notes and plans you add stay yours. You give us permission to store and display them so the platform can do its job, for example showing a progress photo to your trainer or attaching a signature to an agreement. The FITVOX name, software and design remain ours.

We may suspend or close an account that breaches these terms, that is used unlawfully, or that puts other people's data at risk. Your gym or trainer can also remove access they granted you. You can ask us to delete your account at any time from the Delete Account page. A FITVOX administrator reviews each request and may ask for more information before approving it; once approved, the account is closed and you can no longer sign in. Records we are required to keep, such as payment receipts, invoices and signed agreements, are retained for as long as the law requires.

The service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We work to keep FITVOX available and accurate, but we do not promise uninterrupted access, and maintenance or faults can interrupt it. To the extent the law allows, we are not liable for indirect or consequential loss, for training decisions made by you or your trainer, or for the conduct of a gym or trainer using the platform. Nothing here limits liability that cannot be limited by law.

When these terms change we publish the new version on this page and update the date at the top; continuing to use FITVOX after that means you accept it. These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction over any dispute. To reach FITVOX GLOBAL FZC LLC, email info@fitvox.app.